FREQUENTLY ASKED QUESTIONS

 

BOOKING & WAIVERS

Q: Why do I have to sign a liability waiver?

A: A Waiver must be signed to ensure that the player understands the rules and potential hazards of using a VR system.

Q: Can I book more than one session?

A: Absolutely! You can book as many sessions as you’d like as long as we have available space.

Q: Can I share my time / station with others?

A: You can split your time up any way you like. Just remember that every person playing does need to have a signed waiver.

Q: Do you accept walk-ins?

A: Absolutely, please note that walk-in bookings are subject to room availability. Therefore, we cannot guarantee you will be able to play a room during a walk-in.

Q: What is your cancellation and refund policy?

A: A refund can only be issued if you made your booking online with us and is canceled at least 24 hours before the time of your booking. Cancellations within 24 hours of your booked start time can be rescheduled or be provided full credit; no refunds. Bookings made over the phone will be charged for the number of participants initially booked and standard refund policies still applied. Please note, refunds are processed at the end of the month and it will take 3 – 5 business days for it to appear on your statements.

SAFETY & REQUIREMENTS

Q: Will wearing prescription glasses be a problem?

A: The VR Headset has enough space to accommodate most glasses. We do recommend contacts if possible.

Q: Are there any clothing restrictions?

A: We recommend casual wear. Some games require more movement than others and will make you sweat. No hats should be worn while using the VR headset.

Q: Are there any height or age restrictions?

A: Participants who are under the age of 14 must have an adult or guardian present. Participants under the age of 18 must have a parent or guardian sign their waiver. Some children may not be able to properly wear the VR headset, we suggest 8 as the youngest but everyone is different. Height is mostly a non-issue, unless you're around nine feet tall, then you may hit our sensors.

Q: How early should I arrive to my booking?

A: If it's your first time doing VR, we recommend that you arrive 15-20 minutes early so that you can work with one of our trained staff and learn all the ins and outs of VR and get straight into your session promptly. If you've done VR before, please arrive 10 minutes early to make sure your waiver is in just fine.

GAMES & GAMEPLAY

Q: How big is the playspace?

A: 10 feet by 10 feet (3 meters by 3 meters).

Q: How do I avoid running into walls?

A: Grid lines in the VR system will appear when you are near the edge of the playspace. These will warn you when you are close to the real walls.

Q: I am new to VR, how do I know what I should play first?

A: We offer a variety of games and experiences and the staff is well versed on them all. They will be able to talk with you and find out what you're comfortable with.

Q: Can I play my own games?

A: Feel Free! If you have your own Steam account with your own library of VR experiences, then you’re more than welcome to sign into your personal account and play! Just remember that the more time you spend logging in, the less time you’ll have to play! Come Early to log into your account

Q: Do you offer a free demo?

A: Sure thing. If there's a free station available when you come in then we can get you set up to try our demo which lasts between 5-15 minutes. Then, if you like it and want to stay in longer, we can get you into a full session at a discounted rate.

 
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